The Umbrella Guarantee

Happiness BadgeBetter Business Bureau logo

We're here because we want to do good work.

If we didn't care, we wouldn't be in this business – period. That's true of us at Umbrella HQ, and it's true of the Neighbors who choose to work with us. But, sometimes things do go wrong, and when they do we want to make things right.

Here’s what you should know about the Umbrella Happiness Guarantee

  • Contact Umbrella support within 7 days from when the job was completed.
  • We require our Members to first make a good faith effort to resolve the issue directly with Umbrella; we may send out another Umbrella Neighbor free of charge.
  • Work is only covered when booked and described accurately through Umbrella. Jobs requested directly from Umbrella Neighbors, or later modified without Umbrella's input are not covered.
  • The Umbrella Happiness Guarantee provides only for losses arising from property damage as a direct result of negligence of an Umbrella Neighbor when they are completing a service; or for losses arising from theft of your property by an Umbrella Neighbor booked through Umbrella, while they are performing the service.
  • Umbrella is not the employer of any Umbrella Neighbor. We do not supervise, direct, or control an Umbrella Neighbor’s work or the performed they perform. An Umbrella Neighbor provides services to you as an independent contractor.

That's the short version. To read the full terms and conditions, visit this page. You can also learn more about our Community Policy here.

Trust & Safety

Our Umbrella Neighbors – the stars of the show

Umbrella Neighbors are often recent retirees. They’re former teachers, firefighters, business executives or artists. Others are community members who find that Umbrella fits into their lives as a way to earn extra income and give back. Meet a couple of Neighbors here.

What is our triple-vetting process?

Before being allowed on Umbrella, Umbrella Neighbors pass a three step check.

  1. Interview by a trained Umbrella employee
  2. Reference checks that cover a potential Neighbor's history of doing similar jobs and working with seniors
  3. Our background check covers the following:
Address history and Social Security Number validations
National level FBI and Department of Justice background checks
Sex offender records
Global watchlist check

Additionally, we call after completed jobs to make sure everything went well, including your feedback in our rating system.