Trust & Safety

 
 
HowItWorks-Nancy.png

Our Umbrella Neighbors – the stars of the show

Umbrella Neighbors are often recent retirees. They’re former teachers, firefighters, business executives or artists. Others are community members who find that Umbrella fits into their lives as a way to earn extra income and give back. Meet a couple of Neighbors here.


Our vetting process 

Before being allowed on Umbrella, Umbrella Neighbors pass a three step check.

1. Interview by a trained Umbrella employee

2. Reference checks that cover a potential Neighbor's history of doing similar jobs and working with seniors

3. Our background check covers the following:

  • Address history and Social Security Number validations
  • National level FBI and Department of Justice background checks
  • Sex offender records
  • Global watchlist check

Additionally, we call after completed jobs to make sure everything went well, including your feedback in our rating system.

Umbrella thorough vetting process.png
 

Umbrella Happiness Pledge and Service Guarantee.png

The Umbrella Guarantee 

We're here because we want to do good work. If we didn't care, we wouldn't be in this business – period. 

That's true of us at Umbrella HQ, and it's true of the Neighbors who choose to work with us. 

But, sometimes things do go wrong, and when they do we want to make things right. Learn more about our Guarantee.